Privacy Policy

Introduction

At lytherionexora, we understand that your privacy is fundamental to your trust in our services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our entrepreneurial mindset platform and financial education services. We're committed to maintaining the highest standards of data protection while providing you with valuable learning experiences.

This policy applies to all interactions you have with our platform, including when you visit our website, participate in our learning programs, or contact us for support. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect various types of information to provide and improve our services. Understanding what information we collect helps you make informed decisions about sharing your data with us.

We only collect information that is necessary for providing our services or that you voluntarily provide. We never collect sensitive financial information such as bank account details or credit card numbers through our platform.

How We Use Your Information

Your information helps us deliver personalized learning experiences and maintain our platform's security and functionality. We use your data responsibly and only for legitimate business purposes.

• Service Delivery: We use your information to provide access to our learning programs, track your progress, and deliver personalized educational content.
• Communication: We send you important updates about your account, course notifications, and relevant educational content that matches your interests.
• Platform Improvement: We analyze usage patterns to enhance our platform's functionality and develop new features that better serve our users.
• Security: We monitor for suspicious activities and implement security measures to protect your account and personal information.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, there are specific circumstances where we may share your information to provide our services or comply with legal requirements.

• Service Providers: We work with trusted third-party service providers who help us operate our platform, such as hosting services and email delivery systems. These providers are bound by strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, with continued protection under this privacy policy.
• Consent: We may share your information with your explicit consent for specific purposes not covered in this policy.

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational safeguards.

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access Controls: We limit access to your personal information to authorized personnel who need it to provide our services.
• Regular Audits: We conduct regular security assessments and updates to maintain the highest standards of data protection.
• Secure Storage: Your data is stored on secure servers with multiple layers of protection and regular backups.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Our retention periods vary depending on the type of information and legal requirements.

• Account Information: We retain your account information for as long as your account remains active, plus an additional 3 years after account closure.
• Learning Data: Your course progress and learning history are retained for 7 years to support continuous learning and provide certificates.
• Communication Records: Customer service interactions and communications are retained for 2 years for quality assurance and support purposes.
• Technical Data: Log files and technical information are typically retained for 1 year for security and performance monitoring.

International Data Transfers

As a Malaysia-based company, we primarily process and store your data within Malaysia. However, some of our service providers may be located in other countries, which may have different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions. We only work with service providers who demonstrate strong data protection practices.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.

• Essential Cookies: These are necessary for the platform to function properly and cannot be disabled.
• Performance Cookies: These help us understand how you use our platform and improve its performance.
• Preference Cookies: These remember your settings and preferences for a more personalized experience.

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit some functionality of our platform.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last updated" date at the top of this policy indicates when the most recent changes were made.